Currently Registered Volunteers

Park in the Riley Outpatient Center (ROC) garage which is off Riley Hospital Drive near Michigan Street. The address is 575 Riley Hospital Drive – Indianapolis, IN 46202.

The manager on duty will provide you with a parking validation at the end of your shift. Please be sure to park in the ROC garage as we are unable to validate parking in other lots or garages, and you will be responsible for any costs.

Once you park, go through the sliding glass doors to the ROC lobby.

On your first shift, check in at the information desk to let the guest services team know that you are volunteering in the Ronald McDonald Family Room(s). You will then go through security.

Once you have received your IU Health badge on your first shift, you will be able to bypass security, as long as your badge is worn where security can see it.

The ROC sliding doors are locked on weekends, but you can enter by scanning your IU Health badge. (It looks like a number pad to the far right of the doors). On your first shift, if unable to get in, please call the First Floor Family Room at 317-944-2236, and someone will come let you in.

Click here to download a map of Riley Hospital (PDF) or use the Navigate Riley app and follow the directions below to the Family Rooms.

Ronald McDonald Family Room First Floor

• From the Riley Outpatient Center, follow the signage to the Simon Family Tower.
• In the Navigate Riley app, choose: From: ROC Garage | To: Ronald McDonald Family Room – First Floor

Ronald McDonald Family Room Maternity Tower

• From the Riley Outpatient Center, follow the signage to the Maternity Tower and/or Glass Elevators. Our maternity Tower Family Room is located on the third floor of the Maternity Tower. Take the Glass Elevators up to the third floor. Once you exit the elevator, turn left. You will see the signage for our Family Room.
• In the Navigate Riley app, choose: From: ROC Garage | To: Glass Elevators

Remember to wear tan pants (not made of denim). You will receive your navy volunteer polo, a parking validation, and your IU Health nametag/badge when you arrive.

On your first shift, the manager on duty, will show you how to use Family Registry, where to sign in, give you a tour, and teach you everything you will need to know!

If you’d like to take a sneak peek at Family Registry, check out this video.

Click Here to Log In

• Enter your email address
• Enter the last 4 numbers of your cell phone as your password (You can change this later if you want to)
  • If the last 4 numbers of your cell phone does not work, try your home phone.

Contact Information

• Feel free to update any necessary information
• Please don’t change the checked boxes:
  • Electronic newsletters
  • Recruitment appeals
  • Schedule reminders

Skills and Experience Tab

• Please check the boxes by the skills you are willing to donate

Emergency Contacts

• Please make sure your emergency contacts are up to date

Employer

• Enter the name of your employer if you choose

Photo

• If you have a photo of yourself that you like better than we have on file, please send it to Mary Friend

The green bullets on the far left denotes an open shift

An orange bullets denotes shifts where you are scheduled

Blue bullets are where other volunteers are scheduled

You can add yourself to the schedule by clicking on that shift

You can remove yourself from the schedule if the date is at least five days out. If you are not given the option to remove yourself from the schedule, please notify Mary Friend for the Ronald McDonald House or Claire Meade for the Ronald McDonald Family Rooms or call the location where you are scheduled and notify the Manager on Duty.

Ronald McDonald House: 317.269.2247
Ronald McDonald Family Rooms: 317.944.2236

If you would like to see just the shifts where you are on the schedule, click on the filter icon on the upper right side and make sure only “My scheduled items” is checked and click on “Apply”.

If you have any questions about your schedule, please contact Mary Friend for the Ronald McDonald House or Claire Meade for the Ronald McDonald Family Rooms.

This tab tells you the number of hours you have recorded

This will only go back to 2016 when we started using Volgistics

If you choose or need to, you can record your hours on this page

Here you can change your password

You can also tell us how you prefer to be contacted

This feature is not currently being used but we are looking into it for future use