Frequently Asked Questions
What is the Ronald McDonald House?
Serving families since 1982, the Ronald McDonald House of Indiana provides a safe haven and home-away-from-home for parents and siblings of seriously ill or injured children. Since we opened our doors, more than 35,000 families from almost every Indiana county, as well as several other states and countries, have stayed at the House. The Ronald McDonald House is a unique facility, neither a hotel nor motel, but a home-like living setting that relies on the efforts of our staff, volunteers and guests alike to operate on a daily basis.
Who may stay at the Ronald McDonald House?
Families are eligible to stay at the House if they have a child age 20 or under who is a patient at Riley Hospital for Children at IU Health, Indiana University Hospital, Methodist Hospital or any other Indianapolis-area hospital. Your child may be an inpatient or an outpatient who must stay close to the hospital because of his or her treatment schedule.
How close will I be to the hospital?
The main Ronald McDonald House is located just a few blocks west of both Riley and IU Hospitals at the corner of Limestone and Michigan Street. The Ronald McDonald House at Riley is located within Riley Hospital for Children. If your child is receiving treatment at Riley, Methodist or IU Hospital, the free IU Health Shuttle is available for transportation at various times throughout the day. You can ask the hospital information desk for details about the shuttle schedule.
How can I make arrangements to stay at the Ronald McDonald House?
You may either call the Ronald McDonald House directly or you may be referred by a member of your medical staff such as a nurse, social worker or the person who schedules your hospital admission or clinic appointment. After receiving your information, your name and contact information is placed on the Ronald McDonald House waiting list. Once you are on our waiting list, if your child’s admission or clinic visit date changes or if you decide that you will not need to stay at the Ronald McDonald House, we ask that you contact us as soon as possible so we are able to ensure openings for other families on our waiting list.
Why does the Ronald McDonald House have a waiting list?
The Ronald McDonald House is at full capacity. Due to the fact that hospital discharge dates are uncertain, we have a waitlist and will contact you as soon as a room becomes available. Only one room is provided per patient family.
What is the Ronald McDonald House like?
We operate two locations with distinct functions to meet the varying needs of the families we serve. Our primary location, on the IUPUI campus, has 46 guest rooms and 6 apartments designed for the special needs of transplant patients and their families. The Ronald McDonald House at Riley includes 6 guestrooms with priority given to families with a child in one of Riley’s critical care units as well as a day retreat open to any family with an inpatient at Riley. Both locations include living areas, kitchens stocked with donated foods, quiet areas for conversation or contemplation, laundry rooms, showers and places where families can nap when needed. Most importantly, families are just minutes from their child.
How much does it cost?
You are asked to pay $15 per night to help cover the cost of providing your room. If you are unable to do so, you may meet with the Operations Director or Guest Services Manager after you check-in to discuss a reduced fee based on your financial circumstances.
What are the office hours?
The main House office is open daily from 9 a.m. to 9:30 p.m. and can be reached by calling (317) 269-2247. The House at Riley is open daily from 9 a.m. to 9 p.m. and can be reached by calling (317) 944-2236.